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Highlights:
The Mahoney Difference
1. Treated Fairly
2. Honest Advice
3. Genuine Care for your Home
4. 24-7 Emergency Service
5. Continuous Education
6. Continuous Improvment
7. Cost Savings
8. Our Warranty
The Mahoney Difference
When working with us, you'll notice a few things that are different about the way we work. We like to build relationships with our customers over the long term.
1. Treated Fairly
First and foremost, we've built our business by treating people honestly & fairly. We aren't some big corporation - we are a family run business in the local area run by a real family. We will run into our customers at the grocery store, out at dinner & social events. For our team, the only way to be able to look at people in the eye is to know we've always done right by them by treating them fairly. We want your business long term.
2. Honest Advice
Being fair is one thing, but we also focus on providing honest advice. If you don't have to replace your faucet, we won't push you into buying more than you have too. We'll give you the advice we'd give our families - sometimes that's replacing something other times it is fixing what you have. The choice of course will always be yours, but our team is focused on giving you our honest opinion on what your best options are.
3. Genuine Care For Your Home
When we are called to your home we know we are entering your sanctuary. We also know, more often than not when people call us it's usually for something leaking, dripping, smelling or just plain ole not working. We always want to treat our customers' homes with utmost respect which is why we do things like wear booties and lay out tarps.
4. 24-7 Emergency Service
In our business, being available for emergencies is a must. We are here for you whenever you need us, just call our main number ( 847.432.0320) and the voicemail will give you instructions to link you with our on-call technician for plumbing or HVAC.
5. Continuous Education
Our team is being trained continuously. Whether it is through continuing education seminars or through our in house training - all of our technicians have completed hundreds of hours of training before even being eligible to work. Beyond the required training, we have in-house meetings to enhance our team even further.
6. Continuous Improvement
Education is just one portion of our efforts to being a better company. We are constantly looking for ways to improve our operations on everything from our service calls to our paperwork. We take feedback from all sorts of sources - ranging from training our technicians to learning from our suppliers and listening to our customers.
7. Cost Savings
We make ever effort to keep our costs competitive. To help our customers save off our rates we offer monthly specials via our eNewsletter (sign up in teh box to the right at the top of this page), periodic coupon mailers and savings programs. In 2010 our average Ultimate Savings Agreement customer saved more than $50 (for details click here).
8. Our Warranty
We stand behind our work & our craftsmanship. Our team is the best in the area & our work proves it. Check out our warranty, click here>
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More than 50 Years of Quality Service - Proudly serving the North Shore since 1960
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Our North Shore and Chicago area services include: Highwood, Highland Park, Lake Forest, Lake Bluff, Glencoe, Winnetka, Bannockburn, Deerfield, Lincolnshire, Wilmette, Kenilworth, Northbrook, Northfield, Riverwoods, Buffalo Grove and Glenview, Illinois. We do travel outside these areas for new construction, remodeling and other services.
501 Bank Lane, Highwood, IL 60040 - PH 847.432.0320 - FX 847.432.0581 - Info@MahoneyPlumbing.com
Trained, licensed & insured service technicians - IL license# 058-099144
